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MRTGrp.com Support News
MRTGrp.com Support News   MRTGrp.com Support News
eDS3 Released
Published 1 Jan 2010 17:00 EST - [Email The Author]
The eDataStream software has been completely overhauled.  Re-written using Microsoft's .Net, the latest version has fewer problems and works very well across all versions of Windows.

   If you have any questions or do not believe you have the latest version of eDS installed, please contact us toll free at 888.827.0072 or email us at Support@MRTGrp.com.

2nd Quarter 2009 eDS Update
Published 29 Apr 2009 17:00 EST - [Email The Author]
   The final release of eDataSteam's Service Pack 2 is now available.  This version includes a standalone executable file that gathers and uploads the previous quarter’s data without any user input.  eDS uses this new file, in conjunction with the Microsoft Windows© built in 'Scheduled Tasks', to automatically send your data on the 15th day after each quarters end (i.e. 4/15/2009).  In addition, a daily update, also scheduled through Windows©, is also being used to keep your software working properly.  We should no longer have the need to contact you when new files need to be added to the eDS Software.

   If you have any questions or do not believe you have the latest version of eDS installed, please contact us toll free at 888.827.0072 or email us at Support@MRTGrp.com.

January 2009 eDS Update
Published 16 Jan 2009 13:00 EST - [Email The Author]
   To all AEXP Travel Agencies using Auto-Upload, your AEXP 2008 4th quarter data may NOT have been automatically transmitted!  If your agency has not already done so, please utilize the following instructions to run an update and upload your agency's data…

   A simple update is needed in order to temporarily disable the eDataStream auto-upload function.  If you have the eDS Service Pack 2 already installed, please click here and run a small update to the computer where eDS is installed.  When prompted to ‘Run’, ’Save’, or ‘Cancel’, click ‘Run’.  Once downloading has finished, you will be prompted to ‘Run’ or ‘Don’t Run’.  Click ‘Run’ to start the update process.  If you have firewall protection on your PC, please select ‘Allow’ if prompted.  A ‘DOS’ command window will appear and begin reconfiguring your eDS.  After this window closes, Run the eDataStream and click 'Create'.  When complete, ignore any errors and click 'Upload'.  If you would prefer us to walk you through this process, please call 888.827.0072 for assistance.

   We apologize for any inconvenience.  However, this update is crucial and must be completed immediately.  If you have any questions or concerns, please call us toll free at 888.827.0072 or email us at Support@MRTGrp.com.

Critical eDS Patch!
Published 20 Oct 2008 12:00 EST - [Email The Author]
   To all AEXP Travel Agencies using Auto-Upload, your AEXP third quarter data may NOT have been properly received!  If your agency has not already done so, please utilize the following instructions to run the patch and upload your agency's data…

   A simple patch is needed in order for the eDataStream auto-upload to work properly. If you have the eDS Service Pack 2 already installed, please click here to download a small patch to the computer where eDS is installed.  When prompted to ‘Run’, ’Save’, or ‘Cancel’, click ‘Run’.  Once downloading has finished, you will be prompted to ‘Run’ or ‘Don’t Run’.  Click ‘Run’ to start the eDS Patch.  If you have firewall protection on your PC, please select ‘Allow’ if prompted.  A ‘DOS’ command window will appear and begin installing the patch.  The NDC software will then, after a minute or two, begin to process 3rd quarter data on its own.  (If it does not begin exporting records, please call 888.827.0072 for assistance.)

   We apologize for any inconvenience.  However, this update is crucial and must be completed immediately.  If you have any questions or concerns, please call us toll free at 888.827.0072 or email us at Support@MRTGrp.com.

The Time to Send is Now!
Published 13 Oct 2008 08:00 EST - [Email The Author]
   This is a friendly reminder to those of you in the AEXP Travel Network.   It is time again to prepare your quarterly data.   If your data is not received by October 31st, your agency may not be eligible for certain benefits from American Express.   If you have the Latest eDS (eDataStream) SP2 software installed, simply 'Create' and 'Upload' your data after your 3rd Quarter is ready to go.   Otherwise, the eDS will begin transmission automatically on 10/15/08 at 11pm.   If you need assistance using an older version of eDS, click here for an in depth walk-through of sending your data.

   If your agency is one that produces a spreadsheet or other method, we recommend getting started right away.   You can find a copy of a spreadsheet template by clicking here.   This template contains all of the information you will need to get started.   Once your file is completed, you can securely upload it by clicking here.

If you need further assistance, please call 1.888.827.0072

AEXP `08 Retail Travel Network National Conference
Published 22 Sep 2008 12:30 EST - [Email The Author]
   The 2008 Annual American Express Representative Travel Network National Conference was held October 5th through the 8th in Seattle.   Connie and Shyam had a great time meeting with all in attendance.   If you still have questions about any of our products or the NDC, give us a call toll free at 888.827.0072.

Have a great day!

What is LoopTimer.exe?
Published 24 Jul 2008 11:06 EST - [Email The Author]
   The LoopTimer File is our way of automatically scheduling events in the eDS software.  It is simply keeping track of the current date/time in anticipation of executing a few items.

   The first item is the automatic data uploads.  At the end of the 15th day following the previous quarter’s end, the LoopTimer will execute an application that will acquire your data and send it to our datacenter.

   The second task is automating updates.  Every evening, the LoopTimer will run a program to check our website for updated files.

   The actual LoopTimer is a very small program.  The file itself is only 1.57MB in size.  As far as your PC's performance, it uses virtually none of your computers CPU and, on average, about 16.3MB of RAM.  Of course, all systems are not created equal and your results may vary.  If you believe you are having problems related to the LoopTimer and/or any of our products, please contact the Management Reporting Technology Group at the phone number below.  Likewise, if you do not see the LoopTimer icon on your taskbar's system tray (near bottom right corner clock), you either do not have the most recent version of eDS or there is an issue.  In either case, this situation requires MRTGrp's support.

Thank You,
MRTGrp Support
888.827.0072
MRTGrp.com

eDS SP2 'FINAL'
Published 08 Jul 2008 11:59 EST - [Email The Author]
   The Management Reporting Technology Group is currently enhancing eDataStream's Service Pack 2.  The FINAL SP2 will be available by mid August of '08.  We will keep you posted both here (RSS feed) and via E-Mail.

The new version will include:
 - Automated Upload Processing
 - Email Notifications
 - Automatic Updates
 - Improved Report Readability
 - Improved User Interface
 - Miscellaneous Bug Fixes

If you do not have SP2, you can find the latest version here. (this is NOT the 'FINAL' version)

New! RSS Feed
Published 07 Jul 2008 17:49 EST - [Email The Author]
   The Management Reporting Technology Group is now forwarding support information on to its customers via an internet based RSS feed.  The feed can be subscribed to using Microsoft's Internet Explorer 7 , Mozilla Foundation's Firefox web browser, and many other RSS enabled applications.  This new feed can be found at MRTGrp.com/MRSWeb/RSS.


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